Appnitro Software Forums » MachForm

email notifications not coming through

(7 posts)

  1. philm
    Member

    All has been working fine with my forms, but today I'm not receiving any email notifications when forms are completed. This is also true of the person competing the form; they don't receive the email response.

    Any ideas? The entries do appear if I log in to 'Manage Forms', so the database must at least be saving the data coreectly.
    Thanks
    Phil

    Posted 3 years ago #
  2. Hi ..

    Have you test your mail server functionality ? to test it create .php file and put this code

    <?php
     mail('your_email@example.com', 'Test Subject', 'Test Message');
     echo "Mail sent! Please check it.";
    ?>

    change the email address same with e-mail address you use in machform and run the script.

    Also, some mail server doesn't allow sending email to yourself using the same email address.

    Posted 3 years ago #
  3. philm
    Member

    Thanks, I've tried the script but nothing is happening and no emails are coming through, either to me or to the person who has successfully completed the form.
    This has never been a problem before, and as far as know I haven't tampered with any files.
    Is there anything else I can check?

    Posted 3 years ago #
  4. Hmm ..

    Is it your site using SMTP, if it's so you have to set in config.php.

    You can check on your web host first about this problem to get more information and if you feel comfortable you can send your FTP login info to customer.service[at]appnitro.com I will help you there.

    Posted 3 years ago #
  5. philm
    Member

    Hi,
    I'll send you my ftp details to the email address provided. A single form submission made it through about a day ago, but again, nothing has worked since.
    Thanks
    Phil

    Posted 3 years ago #
  6. I have had the same issue. And it is very sporadic. Sometimes it's on this form:
    http://www.lscsn.com/machform/view.php?id=9

    Other times it's on this form:
    http://www.lscsn.com/machform/view.php?id=11

    I just tried to send a form in using a different email address that I have and I filled out the form second form and hit submit and got the overview page, but when I hit submit again this is the error message that I received.

    Error sending email: Could not instantiate mail function.
    Warning: Cannot modify header information - headers already sent by (output started at /home/content/c/o/a/coachjwj/html/machform/includes/helper-functions.php:482) in /home/content/c/o/a/coachjwj/html/machform/confirm.php on line 38

    Posted 3 years ago #
  7. Hi ..

    Have you try using this script ?

    <?php
     mail('your_email@example.com', 'Test Subject', 'Test Message');
     echo "Mail sent! Please check it.";
    ?>

    if it's not send properly maybe you have problem with your email server.

    Posted 3 years ago #

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