Appnitro Software Forums » MachForm 2

Can't Login

Started 1 year ago by kcompton | 9 posts |


  1. kcompton
    Member

    Im moving our site and our MachForm to a new server. Ive got the installer script to run, but when I login it just keeps giving me the same login screen. Ive double-checked my login info and it is correct. Any suggestions?

    Thanks!

    Posted 1 year ago #

  2. yuniar

    Can you let me know what is your new hosting company? Most likely, the PHP session functionality on your server is not properly configured.

    Some hosting companies such as Powweb, iPower, StartLogic requires you to modify the php.ini file to configure and enable PHP sessions.

    MachForm Founder

    Posted 1 year ago #

  3. kcompton
    Member

    Its ipower. We are using the same company, but our previous server was Windows-based and we have switched to a Linux server.

    Posted 1 year ago #

  4. yuniar

    Ah yes, by default the PHP session on iPower doesn't seems to be configured yet. You will need to to your iPower control panel, go to PHP and Scripted Language section and then edit your php.ini file.

    Set the value of "session.save_path" to a correct folder path and make sure to folder is having writable permission.

    If you are having difficulty with this, we can help you directly. Simply contact us via email or our contact page below.

    MachForm Founder

    Posted 1 year ago #

  5. kcompton
    Member

    I have access to the php.ini file, but Im not sure what changes to make or how to make them. Can you send me your email address and Ill send you my login info?

    Thanks!
    Kristin

    Posted 1 year ago #

  6. yuniar

    Hi Kristin,

    You can use the contact form here:
    http://www.appnitro.com/machform/contact

    Or send us email here:
    customer.service [at] appnitro.com

    We'll help you there.

    MachForm Founder

    Posted 1 year ago #

  7. Brainwrap
    Member

    Hi, I'm having the same issue, but with a different hosting situation. I've been using MachForm on a Linux server without any problems for some time now, but recently moved several clients over to a new server (same company) which features, among other updates, PHP 5.3 (which I know many scripts have compatibility issues with).

    Since this move, MachForm is giving the same symptoms--the forms work fine, the emails are sent fine, but when I try logging into the Admin, I get kicked back to the login screen. No error messages, no "bad username/password" messages, just right back to the login screen.

    I *do* have access to php.ini but am nervous about making changes which would impact other sites on the same virtual server. Assuming this is the problem, any way of adding a simple line of PHP code to, say, the .htaccess or config.php file or whatever instead of messing with the root php.ini file?

    Posted 1 year ago #

  8. yuniar

    brainwrap -- what is your hosting company? session is pretty vital function. If it doesn't work for MachForm, then all your other scripts which uses session won't work as well.

    I suggest to contact your hosting tech support to get their assistance on this.
    So that the change only affect your particular site.

    It is possible to add ".htaccess" file and put the setting there, if your server is being configured to allow this.

    You can try adding .htaccess and put this code:

    php_value session.save_path "/your/folder/path"

    MachForm Founder

    Posted 1 year ago #

  9. Brainwrap
    Member

    Yuniar--Yep, that did the trick, thanks!

    Posted 1 year ago #

RSS feed for this topic

Reply